Frequently Asked Questions
- What tax prepartation software works with ATOM?
- Does ATOM provide responsive customer support?
- How does ATOM more efficiently run multiple office locations?
- Can I import my existing client records into ATOM?
- What does full integration with my tax software mean?
- How do I prevent my employees from punching-in or logging-in from home?
- How does ATOM's automated Refer A Friend feature better manage my business?
- What are the minimum system requirements for my computer to run ATOM?
- Do I have to add any additional software to my server?
- What kind of scanner do you recommend?
- What if I stop using ATOM, what happens to my client data?
- How do I know my client data is safe and secure with ATOM?
- For my annual fee how much storage space am I given?
- What is the largest file size I can upload?
- Can I run ATOM software on my Smart Phone?
ATOM customers use all of the leading tax preparation software, and have successfully co-joined ATOM with Drake, Taxwise, Pro-Series, ATX, Crosslink and several other leading brands.
Your ATOM purchase includes a 360-page on-line manual and an on-line video library that details all functions. If these resources don't answer your questions, specialized ATOM training is available, either in person or by phone. We are always available to assist you and help you fully utilize all of ATOM's cost and time saving functions.
That's part of the beauty of ATOM. ATOM is a web application - not software that is installed on your machine. ATOM users can log in from any location, but all records are securely stored in a centralized database on the web.
Yes, this is a very simple process as long as you can export your client data into an excel spreadsheet or a .CSV file. The ATOM support team will assist you with this process.
Data sharing. To prevent data duplication, ATOM shares the client data that you have already entered into your tax preparation software. ATOM pulls data such as client name, mailing address, phone numbers, e-file information, and RAL bank information directly from your tax software. By integrating ATOM with your tax software program, all your client data will be centralized, rather than spread across multiple software applications.
ATOM comes equipped with a report that identifies the location from which users log in or punch in. With this report you can easily identify if your employees log-in outside your office. Also, you have the ability to completely restrict access to ATOM based on IP addresses. This will allow you to choose which employees you’d like to give access to outside the office.
ATOM comes equipped with an automated Refer A Friend program that tracks the referred and referring customer. ATOM automatically generates thank you letters and mailing labels once you have been paid by both parties. By automating this process you can send referral rewards out continuously throughout tax season rather than waiting until year end.
Internet access, Internet Explorer 9.0 or higher, and at least 960 MB of memory.
No, all software is stored on ATOM’s servers located at a secured data center.
Any scanner will work with ATOM but we e recommend a quality, high-speed, duplex scanner such as the Fujitsu ScanSnap. Unlike most document management software, ATOM DOES NOT require a TWAIN compliant scanner
We can either permanently delete all your client files or we can export them to your office server in a format of your choice (i.e. SQL Express, MS Access, MS Excel or as a CSV file).
All communications between your computers and our servers are secured with 128-bit Secure Sockets Layer (SSL) encryption. We use GeoTrust SSL Certificate the most secure option for SSL with the highest authentication and the strongest encryption.
We host our servers on a Private Cloud at OnLINE Tech, a SAS 70 Type II audited secure data center located in Michigan. Your data is also backed up nightly offsite to a second data center, owned and operated by OnLINE Tech, located 50 miles away.
For the $595/annual fee you are giving 10 Gigabytes of storage. Additional storage, in needed, can be purchased at a cost of $100/10 Gigabytes.
Because ATOM is more than just document storage service, the largest file size is limited to 10 Megabytes.
Yes, as long as your phone has internet access you can quickly and easily use all the features of ATOM Software on your smart phone.